INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely! Currently we are now a best online shopping store at Bangladesh. Every premium bag and piece of jewellery in our store is shot in-house under studio lighting. We guarantee that the item delivered to your doorstep will be 100% identical to the real product photos on our website.

How do I place an order on Vellaby?

Shopping on Vellaby is super easy. Register your Vellaby Account today and start shopping!

How can I return an item?

Contact Customer Service to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:

  1. Your order number.
  2. The reason for the return.
  3. The original copy of the Customer Copy of the Invoice
  4. The method of the return/replacement that you would prefer and the necessary information associated.
  5. Where and when the product should be picked-up.
How can I cancel my order?

You will not be able to cancel the order from your end. You have to share the order number and cancellation reason through our Call Center, Facebook Message, Live Chat, or Support Team and we will cancel the order.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS